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xAI

Hardware Failure Analysis Engineer

Memphis, Tennessee; Southaven, MississippimidAdded today

About this role

SpaceXAI seeks a Hardware Failure Analysis Engineer to diagnose and resolve hardware issues in data center environments, manage vendor relationships and RMA processes, and evaluate firmware for compatibility and security. The role combines deep technical expertise in hardware diagnostics with proactive reliability engineering to support AI infrastructure operations.

What you'll do

  • Analyze firmware packages and hardware specifications for compatibility, performance, security vulnerabilities, and safety concerns before deployment
  • Investigate and diagnose hardware failures including intermittent or ambiguous issues through rigorous testing and data analysis
  • Manage vendor relationships, initiate RMA claims, negotiate resolutions, and hold vendors accountable
  • Collaborate with data center operations teams to troubleshoot and optimize hardware systems
  • Develop monitoring tools and scripts to detect hardware anomalies and minimize downtime
  • Document failure modes, root causes, reliability models, and outcomes into knowledge base; participate in on-call incident response

What they're looking for

  • Firmware analysis and security vulnerability scanning
  • Hardware failure diagnosis and grey failure investigation
  • RMA process management and vendor negotiation
  • Python and Bash scripting for automation
  • Systems programming languages (C, C++, Java, or Rust)
  • Data center hardware knowledge (servers, GPUs, networking)
  • Reliability engineering and root cause analysis
  • Problem-solving with data-driven approach
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xAI

xAI builds advanced AI infrastructure and systems, including the Grok model inference platform and Colossus GPU cluster. The company is hiring Mechanical, Electrical, and Facilities Engineers to design and maintain its data center operations, as well as Software Engineers to optimize high-performance inference systems and datacenter networking.

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Likely interview questions

  • Describe your experience diagnosing grey or intermittent hardware failures—how did you prove they were true defects rather than software issues?
  • Walk us through your most complex RMA negotiation with a vendor—how did you achieve resolution outside standard processes?
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