Production Engineer

About this role

Zscaler is seeking a Production Engineer to enhance the reliability and scalability of their cloud infrastructure, which processes over 200 billion transactions daily. This role focuses on adopting an 'automation-first' approach, improving observability, and driving incident management efforts within a collaborative team environment.

What you'll do

• Implement scalable infrastructure across AWS, GCP, and bare-metal environments
• Drive automation by coding in Python/Go to create self-healing systems
• Establish observability standards and define SLIs/SLOs
• Act as lead Incident Commander and develop response playbooks
• Conduct operability reviews with partner teams

What they're looking for

• Proficiency in programming (Python, Go, or C/C++)
• Experience managing large-scale production services
• Strong understanding of networking protocols and Linux systems
• Knowledge of ITIL frameworks for service maturity
• Familiarity with observability tools (Prometheus, Grafana)
• Experience in incident management and on-call rotations

Benefits

• Remote work options available
• Opportunities for personal and professional growth
• Dynamic team-focused culture
• Chance to impact cybersecurity in a meaningful way
• Work in a high-performing team environment