Support Engineer

About this role

AB InBev's Growth Group seeks a Support Engineer to maintain and optimize services across their global digital platforms, including BEES commerce and delivery apps. You'll collaborate on system design, deployment, monitoring, and incident response while driving operational excellence through automation and observability practices.

What you'll do

• Design, build, deploy and monitor new and existing services with cross-functional teams
• Implement proactive monitoring, alerting, and anomaly detection across systems
• Mitigate production issues through scripts, automation, and infrastructure scaling
• Perform root cause analysis and improve runbooks to prevent future incidents
• Build and evolve change management and release processes
• Define SLOs, error budgets, and capacity planning with operations teams

What they're looking for

• CI/CD tools (Azure DevOps, ArgoCD)
• Kubernetes and Docker containerization
• Cloud platforms (Azure, AWS)
• Monitoring tools (New Relic, DataDog, Grafana)
• Programming languages (Java, Python)
• Message brokers (RabbitMQ, CloudAMQP)
• SRE and Support Engineering methodologies
• Object-oriented design and algorithms

Benefits

• Performance-based bonus and attendance incentives
• Health, dental, and life insurance coverage
• Private pension plan and meal allowance
• Wellness programs (WellHub partnership) and language training
• Childcare subsidies and product discounts
• Flexible, casual work environment with remote options