Product Support Engineer

About this role

Adyen seeks a Product Support Engineer in Chicago to provide technical troubleshooting for merchants using the Adyen payments platform. You'll own support cases end-to-end, collaborate with internal teams, and serve as a product expert in a global 24/7 support environment.

What you'll do

• Troubleshoot technical issues for merchants on the Adyen platform and APIs
• Own and resolve merchant support cases from initial contact through resolution
• Provide expert guidance on Adyen platform, web-stack technologies, and integration best practices
• Communicate merchant feedback to product and engineering teams as an internal advocate
• Document knowledge and mentor peers on complex technical topics
• Contribute to support organization projects and cross-functional problem-solving

What they're looking for

• API troubleshooting and debugging
• Postman, HTML/CSS, JavaScript, Java, SQL, or PHP
• Customer support experience with technical clients
• Clear communication of complex concepts to varied audiences
• Problem-solving under pressure with decision-making ability
• Self-directed work with minimal supervision
• Magento, SFCC, or Adobe Commerce (preferred)
• Payments industry knowledge (desired)

Benefits

• Opportunity to work with high-profile global clients
• Career ownership and professional development support
• Collaborative team environment focused on problem-solving
• Exposure to cutting-edge financial technology
• Inclusive, diverse workplace culture