Customer Product Engineer

About this role

The Customer Product Engineer role at Alchemy involves enhancing customer experiences through technical support and relationship management within the Account Abstraction and Wallet Services sector. The ideal candidate will leverage their technical expertise to address customer needs and contribute to product development based on feedback.

What you'll do

• Provide technical support for Account Abstraction products
• Ensure excellent customer service
• Enhance support systems with internal tools and documentation
• Identify customer needs and propose solutions
• Collaborate with teams to develop new features
• Build strong relationships with stakeholders

What they're looking for

• 1+ years in software development
• Technical degree
• Experience in Account Abstraction / Wallet Services
• Analytical skills
• Troubleshooting complex issues
• Strong communication skills
• Excellent interpersonal skills
• Interest in technology and blockchain

Benefits

• Competitive salary and equity
• Comprehensive medical, dental, and vision coverage
• 401k plan
• Unlimited flexible time off
• [unknown]