Alchemy
Customer Product Engineer
About this role
The Customer Product Engineer role at Alchemy involves enhancing customer experiences through technical support and relationship management within the Account Abstraction and Wallet Services sector. The ideal candidate will leverage their technical expertise to address customer needs and contribute to product development based on feedback.
What you'll do
- Provide technical support for Account Abstraction products
- Ensure excellent customer service
- Enhance support systems with internal tools and documentation
- Identify customer needs and propose solutions
- Collaborate with teams to develop new features
- Build strong relationships with stakeholders
What they're looking for
- 1+ years in software development
- Technical degree
- Experience in Account Abstraction / Wallet Services
- Analytical skills
- Troubleshooting complex issues
- Strong communication skills
- Excellent interpersonal skills
- Interest in technology and blockchain
Benefits
- Competitive salary and equity
- Comprehensive medical, dental, and vision coverage
- 401k plan
- Unlimited flexible time off
- [unknown]
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Alchemy
Alchemy builds a blockchain developer platform that provides infrastructure and services for crypto and wallet applications, handling billions of daily requests. The company is hiring software engineers, infrastructure specialists, data engineers, and customer-facing technical roles to support its platform scaling, customer success, and internal AI and data initiatives.
View all jobs at AlchemyLikely interview questions
- Describe your experience with Account Abstraction and/or Wallet Services. How would you troubleshoot a complex technical issue a customer encounters with these products?
- Tell us about a time you gathered customer feedback and translated it into a product or feature recommendation. How did you prioritize or validate the feedback?