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Allen Control Systems

IT Help Desk Engineer

Austin, TXfulltimemidAdded 1 month ago

About this role

Allen Control Systems, a defense startup, seeks an IT Help Desk Engineer to provide first-line technical support and manage day-to-day IT operations in Austin, TX. You'll troubleshoot hardware and software issues, onboard employees, manage tickets, and support compliance initiatives like CMMC Level 2 and ITAR.

What you'll do

  • Serve as primary IT support contact for hardware, software, and networking troubleshooting
  • Manage employee onboarding, including device configuration and software installation
  • Track and prioritize IT help desk tickets while meeting SLAs
  • Perform routine system maintenance and security updates across all devices
  • Maintain IT documentation and system logs
  • Support compliance-related initiatives and vendor security coordination

What they're looking for

  • Hardware and software troubleshooting
  • Windows and macOS administration
  • IT ticketing systems
  • Customer service and communication
  • Task prioritization and time management
  • CMMC and ITAR compliance knowledge
  • Linux (preferred)
  • Vendor management

Benefits

  • Competitive salary
  • Equity package
  • Health, dental, and vision insurance
  • Paid time off
  • Opportunity to work at a defense startup with proven founders
  • Engineering-first culture focused on technical excellence
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Allen Control Systems

Allen Control Systems builds autonomous defense systems, including gun turrets and drone-defense technology, using computer vision, control systems, and robotics. The company is hiring across software engineering, mechanical engineering, testing, and operations roles to support product development and scaled production.

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Likely interview questions

  • Walk us through your experience with IT ticketing systems. How do you prioritize and manage multiple support requests to meet SLAs?
  • Describe a time you troubleshot a complex hardware or software issue. What was your approach and how did you resolve it?
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