Technical Support Engineer

About this role

ALTEN Technology USA seeks an experienced Technical Support Engineer to resolve complex product issues in the heavy-duty truck industry. The role requires advanced diagnostic expertise, leadership capabilities, and direct collaboration with dealers and customers to drive root cause analysis and implement solutions.

What you'll do

• Provide advanced technical support and troubleshoot complex vehicle system issues using diagnostic tools
• Perform root cause analysis for product quality concerns and implement containment actions
• Support dealers and customers through direct engagement, including onsite visits when needed
• Deliver technical training and guidance to customer support personnel and stakeholders
• Monitor corrective solutions and validate their effectiveness in the field
• Coach and mentor junior team members while managing complex technical cases independently

What they're looking for

• Electrical systems diagnosis and wiring/harness troubleshooting
• Data acquisition and technical data analysis
• Powertrain, chassis, and vehicle electronic systems knowledge
• Diagnostic tool expertise and test engineering experience
• Complex problem-solving and root cause analysis
• Leadership and team mentoring capabilities
• Communication and stakeholder management
• Heavy-duty truck experience (preferred)