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ALTEN Technology USA

Technical Support Engineer

Greensboro, North CarolinamidAdded today

About this role

ALTEN Technology USA seeks an experienced Technical Support Engineer to deliver expert-level problem resolution for complex heavy-duty truck issues. This role requires strong electrical systems expertise, diagnostic capabilities, and leadership skills, with regular customer engagement and travel.

What you'll do

  • Provide advanced technical support and root cause analysis for field-reported vehicle system issues
  • Diagnose and troubleshoot using data acquisition tools and technical analysis
  • Conduct quality investigations, implement containment actions, and validate corrective solutions
  • Support dealers and customers through direct engagement and onsite visits as needed
  • Manage large-scale technical cases with minimal supervision and track issues via ticketing systems
  • Coach and mentor less experienced team members while collaborating with engineering and quality teams

What they're looking for

  • Electrical systems troubleshooting and wiring/harness diagnostics
  • Powertrain, chassis, and electronic systems expertise
  • Data acquisition and technical data analysis
  • Diagnostic tools proficiency
  • Root cause analysis and problem-solving
  • Leadership and team mentoring
  • Technical communication and training delivery
  • Heavy-duty truck domain knowledge
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ALTEN Technology USA

ALTEN Technology USA provides engineering validation, testing, and technical support services for automotive systems including connected vehicles, propulsion controls, infotainment, battery systems, and power electronics. The company is hiring validation engineers, test engineers, design engineers, and issue resolution specialists to develop test plans, verify compliance, investigate technical issues, and support product development across automotive hardware and software platforms.

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Likely interview questions

  • Describe your experience diagnosing complex electrical issues in heavy-duty vehicles and the tools you used.
  • Tell us about a time you identified and resolved a critical field issue—what was your process?
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