Enterprise Solutions Engineer, Service Management

About this role

Join Asana's AMER Solutions organization as an Enterprise Solutions Engineer helping drive adoption of Asana Service Management across IT and service teams. You'll serve as a trusted technical advisor partnering with Account Executives to conduct discovery, build solution designs, and deliver customized demos while gathering customer insights to shape the product roadmap.

What you'll do

• Lead technical validation and solution design for IT and service team opportunities in mid-market accounts
• Translate customer workflows and pain points into compelling business value narratives and practical solution architectures
• Advise on solution architecture, integrations, administration, and deployment approaches for seamless customer fit
• Build reusable demo assets and technical collateral to support field organization scaling
• Surface customer objections and product gaps to Product, Marketing, and Sales leadership
• Collaborate cross-functionally to identify and support account expansion opportunities

What they're looking for

• Solutions consulting or sales engineering
• Technical discovery and validation
• Product demonstration and presentation
• IT and service team knowledge
• Workflow design and architecture
• Integration and automation concepts
• Business communication with technical and executive audiences
• Emerging technology and AI awareness

Benefits

• Flexible work arrangement—fully remote in NYC or hybrid office schedule (Mon/Tue/Thu in-office)
• Option to work from home on Wednesdays
• Ground-floor opportunity in emerging service management go-to-market motion
• Direct influence on product roadmap and strategy