Assembled
Software Engineer - Forecasting & Scheduling
United States (Remote)$135k–$280kfulltimemidAdded 2 days ago
About this role
Join Assembled to build forecasting and scheduling systems that predict support contact volume and optimize agent staffing across thousands of support team members. You'll develop ML-powered interfaces and data pipelines while enhancing MLOps to support rapid model deployment.
What you'll do
- Develop forecasting interfaces and data pipelines to predict support contact volume and required agent capacity
- Design scheduling systems to create optimal agent schedules based on forecasts, preferences, and business constraints
- Build inference servers for model deployment and real-time predictions
- Enhance MLOps infrastructure to support rapid model iteration and deployment
- Collect and manage team preferences and customer business constraints for scheduling
- Optimize both statistical and runtime performance of forecasting and scheduling systems
What they're looking for
- Python (pandas, SciPy, seaborn)
- Machine learning and predictive modeling
- Data pipeline development
- MLOps and model deployment
- Statistical analysis
- Algorithmic problem-solving
- Software engineering best practices
- Performance optimization
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