Assembled
Software Engineer - Forecasting & Scheduling
San Francisco, CA$135k–$280kfulltimemidAdded 2 days ago
About this role
Assembled seeks a Software Engineer to build forecasting and scheduling systems that predict customer support volume and optimize agent staffing at scale. You'll develop ML-powered interfaces and data pipelines while managing workforce optimization for thousands of support agents across complex business constraints.
What you'll do
- Build forecasting interfaces and data pipelines to predict support contact volume
- Design scheduling systems that optimize agent assignments across thousands of staff members
- Implement solutions incorporating team preferences and labor law constraints
- Develop inference servers for real-time forecasting predictions
- Enhance ML operations to enable rapid model deployment and iteration
- Optimize both statistical and runtime performance of forecasting and scheduling systems
What they're looking for
- Python (pandas, SciPy, seaborn)
- Machine learning development
- Data pipeline design
- Statistical modeling and forecasting
- Algorithm design and optimization
- MLOps practices
- Software engineering best practices
- Performance optimization
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