Astronomer
Customer Reliability Engineer (Airflow)
About this role
Join Astronomer's Customer Reliability Engineering team as an Airflow expert supporting enterprise customers on the Astro platform. You'll solve complex data engineering challenges, troubleshoot Airflow deployments, and contribute to both customer success and open-source Airflow development in a fully remote role.
What you'll do
- Provide technical expertise and troubleshooting for enterprise customers' Apache Airflow deployments and configurations
- Debug complex Airflow issues spanning DAG creation, optimization, and system performance
- Maintain 24x7 support coverage with a 6-hour pager rotation during work hours and weekend on-call participation
- Collaborate with customers' data engineers, DevOps teams, and stakeholders to resolve production issues and meet SLAs
- Spend up to 20% of time on side projects including open-source Airflow contributions and internal monitoring systems
- Provide feedback and insights from customer interactions to influence Airflow project direction
What they're looking for
- Apache Airflow administration and DAG development
- Python (4+ years experience)
- Kubernetes, Docker, and container technologies
- Cloud platform expertise (AWS, GCP, or Azure)
- Troubleshooting and problem-solving in distributed systems
- Written and verbal communication for customer engagement
- Mentoring and knowledge transfer capabilities
- Data engineering fundamentals
Benefits
- Opportunity to become an Apache Airflow expert learning from Airflow project leaders
- Exposure to product, engineering, and customer relationship management disciplines
- Fully remote work environment with a distributed team
- Participation in open-source community and internal innovation projects
- Direct engagement with sophisticated enterprise customers
- Learning across multiple software engineering disciplines
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Astronomer
Astronomer builds a DataOps platform powered by Apache Airflow that helps enterprises manage data workflows at scale. The company is hiring for technical customer-facing roles including Customer Reliability Engineers, Sales Engineers, Field Engineers, and Infrastructure Specialists who support enterprise customers' Airflow adoption and platform reliability.
- Website
- astronomer.io
Likely interview questions
- Walk us through a complex Airflow issue you've diagnosed and resolved; what was your troubleshooting process?
- How would you approach optimizing an Airflow DAG that's experiencing performance degradation in production?