Trace3
Managed Services Engineer (On-site)
About this role
Trace3 is hiring a Managed Services Engineer for on-site support at a single corporate client in Allen, TX. You'll provide Tier I technical support across Microsoft, networking, and virtualization infrastructure while delivering high-quality customer service in a fast-paced environment.
What you'll do
- Provide Tier I technical support to end users on-site and remotely
- Manage and prioritize support tickets in Zendesk with accurate documentation
- Troubleshoot issues related to network infrastructure, Microsoft Intune/Entra, VMware, and Windows servers
- Deliver professional field service support with white-glove customer experience
- Escalate complex issues appropriately and ensure timely resolution
- Guide end users on IT policies, tools, and best practices
What they're looking for
- Zendesk or comparable ticketing systems
- Network infrastructure (Meraki or similar)
- Microsoft Intune and Entra
- VMware virtualization platforms
- Windows server administration
- Customer service and communication
- Troubleshooting and technical problem-solving
- Time management and multitasking
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Trace3
Trace3 builds and optimizes complex defense and military systems, including battle management platforms, sensor resource management solutions, and enterprise system architectures for DoD programs. The company is hiring Systems Engineers, Performance Assessment Engineers, Software Engineers, and Test Engineers to design, develop, analyze, and validate these critical defense systems.
- Website
- trace3.com
Likely interview questions
- Describe your experience with Zendesk or similar ticketing systems and how you've prioritized support requests in a high-volume environment.
- Walk us through how you've troubleshot a network connectivity issue involving Meraki or comparable infrastructure.