Customer Reliability Engineer - Infrastructure

About this role

Join Astronomer's Customer Reliability Engineering team as an Infrastructure Specialist to ensure the stability and performance of their managed Airflow platform. You'll handle incident response, manage cloud infrastructure and Kubernetes clusters, and work directly with customers across diverse industries to solve complex reliability challenges.

What you'll do

• Respond to and triage customer incidents and monitoring alerts across cloud infrastructure and Kubernetes environments
• Troubleshoot customer production environments and provide technical solutions to ensure platform reliability
• Participate in on-call rotation including weekend coverage
• Build and maintain monitoring, alerting, and automation systems to improve operational efficiency
• Gather customer feedback and communicate infrastructure needs to product development teams
• Partner with customers on production readiness, SLA management, and documentation

What they're looking for

• Kubernetes (3+ years)
• Cloud platforms (AWS, GCP, Azure)
• Linux system administration
• Distributed systems troubleshooting and monitoring
• DevOps and CI/CD practices
• Python scripting
• Customer-facing communication
• Site Reliability Engineering (preferred)

Benefits

• Competitive salary ($125,000-$130,000 estimated)
• Equity compensation
• Comprehensive benefits package
• Fully remote, distributed team
• Exposure to cutting-edge multi-cloud technology
• Direct customer impact and meaningful work