Solutions Engineer [Pre and Post-Sales] - SMB

About this role

Attio seeks a Solutions Engineer to drive customer success for their AI-era CRM platform. You'll guide SMB customers through onboarding and adoption, develop scalable support programs, identify expansion opportunities, and provide product feedback to shape the roadmap.

What you'll do

• Provide direct technical support to new customers via video, email, and chat
• Design scalable onboarding programs including documentation, guides, and office hours
• Identify and support expansion opportunities across customer accounts
• Collaborate with internal teams to resolve customer product issues
• Gather customer feedback to inform product improvements

What they're looking for

• Customer-facing technical support and solution design
• SaaS concepts (APIs, JSON, integrations)
• iPaaS platforms (Zapier, Tray.ai, IFTTT)
• Programming or query language (JavaScript, Python, SQL)
• Technical communication and problem-solving
• Independent work in fast-paced environments
• Complex product deployment experience