Technical Support Engineer II

About this role

Axon seeks an experienced Technical Support Engineer II to provide expert-level support for cloud-based law enforcement software. You'll troubleshoot complex customer issues, collaborate with engineering teams on escalations, and help maintain mission-critical public safety systems in a fast-paced environment.

What you'll do

• Deliver front-line and escalated support to law enforcement customers using Axon products
• Troubleshoot, diagnose, and resolve technical issues across multiple cloud-based systems
• Document customer interactions with detailed notes and prioritize requests across teams
• Participate in on-call rotation for outage escalations and provide backup support
• Create knowledge base articles on recurring issues and drive resolution follow-ups
• Collaborate with customers and internal teams to ensure system functionality and customer satisfaction

What they're looking for

• Cloud-based product support (3+ years)
• Technical troubleshooting and complex problem-solving
• JSON schemas, GitHub, Python, VS Code, Azure Data Studio, SSMS
• Communication with both technical and non-technical audiences
• Law enforcement or public safety domain knowledge
• Independent decision-making and task management
• CJIS background check clearance
• Project leadership and initiative completion

Benefits

• Competitive salary with 401(k) employer match
• Discretionary paid time off and paid parental leave
• Medical, dental, and vision insurance coverage
• Fitness programs and mental wellness support
• Learning and development opportunities
• Office snacks and collaborative work environment