Deployment Engineer (Field Operations)

About this role

Base is seeking a Deployment Engineer to serve as mission control support for field battery installation crews in Austin, TX. You'll provide real-time technical guidance to electricians during installations and service calls, troubleshoot hardware and software issues, and drive operational improvements by identifying trends and updating deployment processes.

What you'll do

• Provide live technical support (~75% of time) to field crews during battery installations and service calls via phone, text, and Slack
• Troubleshoot electrical hardware issues and guide crews through complex technical problems, escalating compliance issues as needed
• Monitor system health using tools like Grafana and Retool to identify and resolve real-time issues
• Identify field issue trends and flag high-impact problems to hardware, software, and deployment teams
• Create and maintain troubleshooting documentation, hardware defect logs, and service tickets in Jira or Odoo
• Collaborate with Member Experience and engineering teams to improve installation speed, safety, and customer satisfaction

What they're looking for

• Electrical troubleshooting and technical support (2+ years experience)
• Strong electrical knowledge or licensed electrician background
• Quick learning ability for complex technical systems and software tools
• Excellent verbal and written communication skills
• Multitasking and calm problem-solving under pressure
• Analytical thinking and process improvement mindset
• Attention to detail in documentation and tracking
• Adaptability in fast-paced, ambiguous environments