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Clera

Customer Success Associate

  • Confirmed live in the last 24 hours
  • No salary listed
  • Entry level
  • Full-time
  • On-site · Marina del Rey, California, United States
  • 1+ yrs exp
  • Added today

About this role

About the Role

Join the customer success team at a B2B SaaS company serving the waste and recycling industry. You will help customers adopt AI-driven sales tools, realize ongoing value, and renew their subscriptions.

What You'll Do

  • Manage customer accounts throughout onboarding, adoption, and renewal.

  • Create adoption plans and materials, and monitor product usage and engagement.

  • Identify accounts at risk by reviewing usage data and customer feedback, then take steps to support retention.

  • Answer product questions, troubleshoot issues, and deliver live training for customer teams.

  • Lead regular customer check-ins and business reviews to discuss outcomes and return on investment.

  • Identify opportunities to expand accounts through additional users, markets, or products.

  • Share actionable customer feedback, bug reports, and feature requests with Product and Engineering.

  • Keep account records accurate and up to date in the CRM.

What We're Looking For

  • One to two years of experience in B2B SaaS customer success, support, or another customer-facing role.

  • Strong organizational skills and the ability to manage multiple accounts and follow-ups reliably.

  • Experience using a CRM and interpreting product usage data to assess account health.

  • Clear communication skills, including experience delivering live training and leading customer check-ins or business reviews.

  • Comfort working independently in a fast-moving environment and building processes amid ambiguity.

  • Experience in waste, logistics, trades, or another blue-collar B2B industry is a plus.

Location

On-site in Marina del Rey, California.

Written by Clera. Original job post

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Clera

Clera builds an agentic operating system that automates complex workflows and processes through AI agents, with a platform designed to simplify distributed infrastructure management for developers. The company is hiring Founding Engineers, Customer Engineers, and Product Engineers to develop both backend systems and user-facing interfaces across their AI automation products.

Industry
Technology & Software
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