Software Engineer - Support (USA Only - 100% Remote)

About this role

Join Close's support team as a Software Engineer to build AI-powered tools and automation systems that help support reps work more efficiently. You'll work directly with the support team in a fully remote environment, owning projects end-to-end and shipping systems that remove friction from customer support workflows.

What you'll do

• Design and ship internal tools including AI drafting systems, autonomous reply features, and workflow automation
• Own projects from conception through launch with direct collaboration from support stakeholders
• Build customer-facing self-service tools like diagnostic scripts and migration utilities
• Improve underlying systems and integrations across Close's tech stack
• Experiment with new approaches and measure their impact before shipping
• Work closely with support reps and engineers to identify pain points and deliver solutions

What they're looking for

• 3+ years software engineering experience with production-quality code
• Proficiency in Python, Rust, Go, or Typescript/Javascript
• Experience building information retrieval systems using semantic search or RAG
• AI fluency and ability to leverage tools while understanding underlying code
• Systems thinking and ability to anticipate upstream/downstream consequences
• Clear async communication and technical writing skills
• Degree or rigorous experience in Computer Science, Mathematics, Physics, or Engineering

Benefits

• Competitive compensation plus organization-wide goal-based bonus
• ~5 weeks PTO to start, plus 1-week winter holiday break and paid US holidays
• Paid parental leave for primary and secondary caregivers
• 1-month paid sabbatical every 5 years
• 100% remote work
• Bootstrapped, profitable company with autonomous work environment