Commercial Field Engineer – Post-sales

About this role

CodeRabbit seeks a Commercial Field Engineer to guide post-sales customers through onboarding and implementation of their AI-powered code review platform. You'll work cross-functionally to ensure technical success, optimize integrations within CI/CD workflows, and build lasting relationships with development teams.

What you'll do

• Lead onboarding and implementation for commercial and mid-market customers
• Configure CodeRabbit within development workflows and CI/CD environments
• Deliver training sessions, workshops, and technical enablement programs
• Troubleshoot customer issues and escalate complex technical challenges
• Gather customer feedback to inform product improvements
• Document best practices, playbooks, and troubleshooting guides

What they're looking for

• SaaS and developer tooling support experience
• Git workflows and CI/CD pipeline knowledge
• API troubleshooting and integration debugging
• Cloud platforms (AWS, GCP, Azure)
• Command line and scripting proficiency
• Clear communication of technical concepts
• Multi-customer project management
• Solutions engineering or technical account management

Benefits

• OTE $130k-$200k (based on experience and location)
• Work on AI-powered software development tools
• Collaborative, fast-paced startup environment
• Cross-functional partnership opportunities
• Flexible location (SF or Boston)