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Crusoe

Cloud Support Engineer

San Francisco, CA - USfulltimemidAdded today

About this role

Crusoe seeks a Senior Cloud Support Engineer to deliver technical support for its sustainable GPU compute platform. You'll be the primary contact for customers deploying AI/ML and scientific workloads, managing 24/7 on-call rotations and collaborating with SRE teams to resolve infrastructure issues.

What you'll do

  • Provide technical support to Crusoe Cloud customers via ticketing system, maintaining 95%+ customer satisfaction and SLA compliance
  • Participate in 24/7 on-call rotation to diagnose and resolve critical issues involving VMs, hardware, and scaling
  • Troubleshoot infrastructure problems using CLI tools and internal systems, performing root cause analysis with cross-functional teams
  • Manage alert triage, coordinate maintenance windows, and conduct node delivery testing
  • Collaborate with SRE, Networking, and Storage teams from initial support request through issue resolution
  • Create and maintain onboarding materials, knowledge base documentation, and standard operating procedures

What they're looking for

  • Linux command-line interface (CLI) and system administration
  • Git version control and code collaboration
  • Kubernetes container orchestration and workload management (Slurm, Terraform)
  • Monitoring and observability tools (Grafana, alerting systems)
  • Public cloud platforms (AWS, Azure, GCP)
  • HPC technologies (Infiniband, RDMA, RoCE, Software Defined Networking)
  • Customer support and technical communication
  • Troubleshooting hardware failures and infrastructure issues
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Crusoe

Crusoe builds AI infrastructure and data center systems, including cloud platforms, modular facilities, and manufacturing operations. The company is hiring engineers across software, mechanical engineering, facilities management, instrumentation, and CNC programming to design, optimize, and operate its mission-critical infrastructure.

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Likely interview questions

  • Describe your experience troubleshooting cloud infrastructure issues and how you've approached root cause analysis in previous roles.
  • How have you managed competing customer escalations and maintained high satisfaction scores in a support environment?
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