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Crusoe

Cloud Support Engineer

Bellevue, WA - USfulltimemidAdded today

About this role

Crusoe is seeking a Senior Cloud Support Engineer to provide technical support for their GPU-powered cloud infrastructure. You'll be the primary contact for customers using Crusoe Cloud for AI/ML and high-performance computing, managing support tickets, on-call rotations, and collaborating with internal teams to resolve complex infrastructure issues.

What you'll do

  • Deliver technical support to customers via ticketing system while maintaining SLA compliance and 95%+ satisfaction ratings
  • Participate in 24/7 on-call rotation to address critical production issues and outages
  • Troubleshoot VM, hardware, and scaling issues using CLI tools and internal monitoring systems
  • Manage alert triage, coordinate maintenance windows, and conduct node delivery testing
  • Collaborate with SRE, Networking, and Storage teams on issue diagnosis and root cause analysis
  • Create onboarding materials, knowledge base documentation, and standard operating procedures

What they're looking for

  • Linux command-line interface (CLI) proficiency
  • Git version control and code collaboration
  • Kubernetes and container orchestration
  • Infrastructure-as-code tools (Terraform, Slurm)
  • Monitoring and observability platforms (Grafana)
  • HPC technologies (Infiniband, RDMA, RoCE, SDN)
  • Cloud platforms (AWS, Azure, GCP)
  • Customer support and communication
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Crusoe

Crusoe builds AI infrastructure and data center systems, including cloud platforms, modular facilities, and manufacturing operations. The company is hiring engineers across software, mechanical engineering, facilities management, instrumentation, and CNC programming to design, optimize, and operate its mission-critical infrastructure.

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Likely interview questions

  • Walk us through how you would approach troubleshooting a critical VM failure affecting multiple customers during your on-call shift.
  • Describe your experience with Kubernetes and how you've used it to support customers in a cloud environment.
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