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Crusoe

Cloud Support Engineer

Sunnyvale, CA - USfulltimemidAdded today

About this role

Crusoe Cloud is seeking a Senior Cloud Support Engineer to provide technical support for customers leveraging sustainable GPU compute infrastructure. You'll be the primary contact for troubleshooting cloud platform issues, participating in 24/7 on-call rotations, and collaborating with internal teams to resolve complex infrastructure challenges.

What you'll do

  • Deliver technical support to customers via Zendesk while maintaining 95%+ CSAT and meeting SLAs
  • Participate in 24/7 on-call rotation to respond to critical production issues
  • Diagnose and resolve VM, hardware, and scaling issues using CLI tools and internal platforms
  • Manage alert triage, coordinate maintenance windows, and conduct node delivery testing
  • Collaborate with SRE, Networking, and Storage teams on root cause analysis and issue resolution
  • Create onboarding materials, knowledge base documentation, and standard operating procedures

What they're looking for

  • Linux command-line interface (CLI)
  • Git version control
  • Kubernetes container orchestration
  • Workload management tools (Slurm, Terraform)
  • Monitoring and observability (Grafana)
  • HPC technologies (Infiniband, RDMA, RoCE, SDN)
  • Public cloud platforms (AWS, Azure, GCP)
  • Customer support and communication
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Crusoe

Crusoe builds AI infrastructure and data center systems, including cloud platforms, modular facilities, and manufacturing operations. The company is hiring engineers across software, mechanical engineering, facilities management, instrumentation, and CNC programming to design, optimize, and operate its mission-critical infrastructure.

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Likely interview questions

  • Tell us about your experience troubleshooting infrastructure issues in cloud or HPC environments—walk us through a particularly complex ticket you resolved.
  • How have you managed competing customer escalations during on-call rotations, and how did you prioritize your response?
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