Management Analyst

Summary

See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: Battle Creek, MI: $106,437 - $138,370 Columbus, OH: $111,065- $144,386 Dayton, OH: $110,401- $143,523 Fort Belvoir, VA: $121,785- $158,322 New Cumberland, PA: $121,785- $158,322 Ogden, UT: $106,437 - $138,370 Philadelphia, PA: $117,284- $152,471 Richmond, VA: $111,183- $144,540

Duties

• Serves as an analyst and advisor to the Enterprise Business Systems (EBS) Portfolio Manager on the evaluation and improvement of programs, operations, and enterprise resource planning (ERP) applications operating on the SAP platform.
• Utilizes enterprise reporting tools, including ServiceNow and project management dashboard solutions, to extract, synthesize, and monitor workload metrics...
• ...lifecycle ticket-resolution trends, and portfolio key performance indicators (KPIs) in support of continuous process improvement.
• Analyzes program and operational performance to identify trends, deficiencies, risks, and opportunities to improve EBS portfolio performance and service delivery.
• Executes projects of special interest to the PEO and the Director, DLA Information Operations, and manages special programs on internal organizational issues focusing on continuously improving and monitoring the complex management programs assigned.
• Serves as a Project Manager, researcher, and expert advisor on special studies crossing PEO functional areas or across a single PEO portfolio, including studies requiring timely analysis, coordination, and recommendations for leadership decision.
• Recommends new methods and procedures to enhance the efficiency of operations within the PEO; plans and schedules projects; organizes materials; analyzes and coordinates as appropriate.
• Develops process maps, standard operating procedures, management controls, and performance measures to support and sustain approved process improvements.
• Leads and supports continuous process-improvement efforts by assessing current-state business processes; identifying root causes of delays, rework, inefficiencies, and performance gaps; developing and evaluating improvement alternatives...
• ...and recommending or implementing streamlined processes, controls, and performance measures.
• Develops final reports and recommendations on a variety of management issues involving a variety of functional business communities and portfolio stakeholders.
• Tracks and reconciles portfolio financials, monitoring allocation, commitment, and obligation data across PEO programs to ensure adequate funding for operational and development initiatives.
• Serves as a liaison for portfolio contract actions, tracking acquisition milestones, deliverable deadlines, contract periods of performance, and interorganizational support agreements to prevent gaps in service and identify potential execution risks.

Qualifications

To qualify for a Management Analyst, your resume must support: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements, including time-in-grade (General Schedule positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes but is not limited to: Analyzing program, project, or portfolio performance data to identify trends, deficiencies, risks, and recommended corrective actions. Developing statistical and narrative reports, briefings, dashboards, or other management products to support leadership decision-making. Monitoring workload, service-request, operational, project, or key-performance-indicator data to assess organizational performance. Coordinating program, financial, acquisition, contract, or project-management actions among multiple stakeholders. Analyzing and improving business processes by identifying inefficiencies, process gaps, root causes, and corrective actions; developing process maps, standard operating procedures, management controls, or performance measures; and supporting implementation and monitoring of approved improvements. B. Education: Applicants may not qualify for this position based on education in lieu of specialized experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Required documents

To apply for this position you must provide a complete Application Package. Each Application Package MUST include: Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents. If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.