Remote Support Engineer - Night Shift

About this role

Join Dexory's Client Operations team as a Remote Support Engineer to monitor and maintain autonomous robotic systems deployed globally. You'll provide real-time remote support, diagnose technical issues, and collaborate with engineering teams to improve system reliability, working nights (6pm-6am) on a 4-on-4-off rotating schedule.

What you'll do

• Monitor autonomous robot operations in the field and respond to alerts using teleoperation tools
• Provide remote technical support to clients, troubleshooting issues and communicating solutions clearly
• Document and implement monitoring and operational toolkits for the support team
• Identify recurring system failures and suggest improvements to robot design and processes
• Create internal incident tickets and performance reports for engineering and management
• Deliver regular analysis of system performance, incident trends, and support effectiveness

What they're looking for

• Remote monitoring and helpdesk support
• Diagnostic and monitoring software tools
• Problem-solving and quick decision-making under pressure
• Technical communication to non-technical users
• Time management and independent work in remote environments
• Customer-facing technical support
• Documentation and reporting
• Autonomous mobile robotics (preferred)

Benefits

• Private healthcare via Bupa with 24/7 medical helpline
• Life insurance and income protection
• Pension with 4% employee/5% employer contribution and salary exchange option
• 25 days of annual leave
• Employee Assistance Programme for mental health, financial, and legal support
• Flexible work environment with team events and onsite meals