Customer Success Engineer

About this role

Join Ethena as a Customer Success Engineer to support compliance training clients in achieving their goals. You'll manage customer relationships, ensure platform adoption, and drive retention for a rapidly growing SaaS company trusted by leading organizations.

What you'll do

• Manage customer relationships and serve as primary point of contact for assigned accounts
• Ensure successful platform implementation and onboarding for new customers
• Drive product adoption and customer satisfaction to improve retention metrics
• Identify upsell opportunities and support account expansion
• Provide technical guidance and troubleshoot customer issues
• Gather customer feedback to inform product improvements

What they're looking for

• Customer success or account management experience
• Strong communication and relationship-building abilities
• Technical aptitude and ability to learn SaaS platforms quickly
• Problem-solving and analytical thinking
• Project management and organizational skills
• Ability to work independently in a remote environment
• Familiarity with compliance or training industry (preferred)
• CRM and data analysis proficiency

Benefits

• Fully remote work with flexible hours based on your timezone
• Work with a diverse, collaborative team that values empathy and feedback
• Opportunity to support a high-growth company with strong retention rates
• Access to innovative compliance training platform