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Financial Technology Partners

IT Support Engineer

New York, NYFrom $115kmidAdded 1 month ago

About this role

FT Partners, a fintech-focused investment banking firm, seeks an IT Support Engineer to provide first-line technical support and manage end-user technology for the New York office. The role combines hands-on desktop support, device provisioning, and user account administration in a fast-paced, client-focused environment.

What you'll do

  • Provide primary technical support for desktop and end-user issues in the New York office
  • Troubleshoot and maintain Windows laptops, Microsoft 365, hardware, software, and peripherals
  • Image, deploy, configure, and maintain laptops and workstations
  • Provision and deprovision user accounts, laptops, and equipment for new hires and departures
  • Administer Active Directory and Microsoft Entra ID accounts
  • Support conference room technology, Microsoft Teams, Zoom, and AV equipment

What they're looking for

  • Windows 10/11 troubleshooting and support
  • Microsoft 365 administration
  • Active Directory administration
  • Laptop imaging and deployment
  • Basic networking (TCP/IP, DHCP, DNS, Wi-Fi)
  • Customer service and communication
  • Technical documentation
  • Problem-solving and prioritization

Benefits

  • Hybrid work model (4 days in office, 1 day remote)
  • Fast-paced, high-performance environment
  • Career growth opportunities in fintech investment banking
  • Work with award-winning firm recognized as 'Dealmaker of the Year'
  • Exposure to cutting-edge financial technology sector
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Financial Technology Partners

Financial Technology Partners is a fintech-focused investment banking firm that builds and maintains internal platforms and technology infrastructure to support its operations. The company is hiring for software engineers to develop core systems and IT support engineers to manage end-user technology and technical support.

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Likely interview questions

  • Walk us through your experience troubleshooting Windows 10/11 environments and provide an example of a complex issue you resolved.
  • Describe your hands-on experience with Active Directory administration and Microsoft 365 support—what tasks have you performed?
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