Robotics Field Service Engineer

About this role

Formic seeks a Robotics Field Service Engineer to maintain and support industrial robotic systems deployed across manufacturing facilities. You'll diagnose failures, perform preventative maintenance, and restore production in fast-paced factory environments while building strong customer relationships and driving fleet reliability.

What you'll do

• Diagnose and resolve robotic system failures on-site and remotely to restore production quickly
• Perform preventative, corrective, and predictive maintenance on manufacturing cells
• Provide technical training and support to customer operators and maintenance teams
• Document service activity, root cause analysis, and spare part requirements in CMMS systems
• Monitor system performance using Formic dashboards and identify recurring failure patterns
• Coordinate field scheduling with customers, vendors, and internal teams while maintaining safety compliance

What they're looking for

• Hands-on troubleshooting of electrical, mechanical, and PLC systems
• Reading electrical schematics, wiring diagrams, and pneumatic drawings
• CMMS platform experience for maintenance tracking
• 6-axis robot programming or operation (Fanuc, KUKA, Yaskawa, ABB, Universal Robots preferred)
• Strong written and verbal communication with clear documentation skills
• Industrial automation and conveyor/palletizing system knowledge
• Safety protocol adherence (LOTO and compliance standards)
• Root cause analysis and continuous improvement mindset

Benefits

• Comprehensive benefits package for U.S.-based full-time employees
• Professional development and technical depth expansion across robotics and industrial systems
• Customer-facing role building trusted relationships with plant managers
• Participation in improvement initiatives and RCA sessions
• Supporting rapidly scaling company backed by leading investors