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Formic

Robotics Field Service Engineer

San Francisco, CA || Oakland, CAfull-timemidAdded today

About this role

Formic seeks a hands-on Robotics Field Service Engineer to diagnose, maintain, and restore deployed robotic manufacturing systems across customer facilities in the San Francisco Bay Area. You'll be the primary technical contact for uptime-critical automation, combining troubleshooting discipline with direct customer support and preventative maintenance.

What you'll do

  • Diagnose and resolve failures in deployed robotic cells through remote escalation and on-site troubleshooting
  • Perform preventative, corrective, and predictive maintenance on industrial robotic systems
  • Document service activity, root cause analysis, and maintenance records in CMMS platforms
  • Provide technical guidance to customer operators and maintenance teams on system operation and troubleshooting
  • Monitor fleet performance using Formic dashboards and identify recurring failure patterns for systemic improvement
  • Coordinate field scheduling with customers, vendors, and internal stakeholders while adhering to safety standards

What they're looking for

  • Industrial automation troubleshooting (electrical, mechanical, PLC, robotic controls)
  • Reading electrical schematics, wiring diagrams, and pneumatic drawings
  • CMMS platform experience and service documentation
  • 6-axis robot programming or operation (Fanuc, KUKA, Yaskawa, ABB, Universal Robots preferred)
  • Root cause analysis and preventative maintenance methodology
  • Professional communication and customer-facing support
  • Safety compliance including LOTO and industrial standards
  • Palletizing, case packing, pick-and-place, or conveyor system experience (bonus)

Benefits

  • Comprehensive benefits package for full-time U.S.-based employees
  • Professional development in robotics, controls, networking, and industrial systems
  • Opportunity to work with leading-edge Robotics-as-a-Service automation technology
  • Backed by top-tier investors including Lux Capital and Initialized Capital
  • Direct impact on manufacturing innovation and operational efficiency
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Formic

Formic builds industrial robotic manufacturing systems and web-based control interfaces for factory automation. The company is hiring Full Stack Software Engineers to develop graphical interfaces for these systems and Robotics Field Service Engineers to maintain and support deployed robotic fleets at customer facilities.

View all jobs at Formic

Likely interview questions

  • Walk us through a time when you diagnosed a complex failure in a robotic or automated system. What was your troubleshooting process and how did you document it?
  • Tell us about your experience with [specific robot brand] systems—what models have you worked on and what types of maintenance or repairs did you perform?
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