Formlabs
Technical Support Engineer
Milwaukee, WImidAdded today
About this role
Formlabs seeks a Technical Support Engineer in Milwaukee to serve as the primary customer contact for 3D printing product support. You'll handle customer cases via email and phone, provide technical diagnosis and education, dispatch replacement parts, and act as the voice of the customer in feedback to internal teams.
What you'll do
- Accept and resolve customer support cases through email and phone channels while meeting SLA commitments
- Diagnose technical issues and provide customer education to resolve problems and keep equipment operational
- Log all customer contacts and maintain detailed case documentation
- Dispatch replacement parts, hardware, and software with appropriate instructions and guidance
- Collaborate with Services peers and Formlabs teams to communicate customer feedback on products
- Learn Formlabs products through hands-on printing and testing
What they're looking for
- Customer service and support experience
- Hardware troubleshooting and technical diagnosis
- Written and verbal communication
- Empathetic listening and problem-solving
- Case documentation and organization
- Technical retail experience (bonus)
- Additive manufacturing knowledge (bonus)
- Spanish or French fluency (bonus)
Benefits
- Equity program with RSUs for wealth building
- Comprehensive healthcare (Medical, Dental, Vision)
- 401K matching with financial advisor access
- Generous parental leave up to 16 weeks
- Flexible paid time off and sabbatical leave
- On-site parking, meals, snacks, and unlimited 3D prints
Opens the official application on the employer’s site. No login required.
Formlabs
Formlabs builds advanced 3D printing hardware and systems, with particular focus on dental and professional applications. The company is hiring for engineering roles including robotic systems integration, mechanical design, and reliability testing to develop and improve their 3D printing technology.
- Website
- formlabs.com
Likely interview questions
- Describe a time you helped a frustrated customer resolve a technical issue—how did you approach it?
- What experience do you have with hardware support or technical troubleshooting?