Automation Engineer, Customer Education

About this role

Harvey seeks an Automation Engineer to build and maintain the technical infrastructure powering Harvey Academy and the help center. You'll design AI-driven automation pipelines, optimize content delivery systems, and translate educational strategy into production-grade solutions that scale legal AI training.

What you'll do

• Build AI agents using LLM APIs to automate content creation, review, and publishing workflows
• Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations
• Identify and eliminate operational bottlenecks by designing automation systems
• Partner with Product, User Operations, and GTM teams on ecosystem improvements
• Implement interactive learning components based on instructional design requirements
• Support production systems end-to-end with reliability and extensibility focus

What they're looking for

• Automation engineering and API integration design
• Modern web technologies (HTML, CSS, JavaScript, React)
• AI agent development with Claude or OpenAI platforms
• LMS and CMS platform experience
• Prompt engineering and LLM workflows
• Autonomous problem-solving and technical architecture
• Cross-functional collaboration and technical communication
• Content operations and documentation systems

Benefits

• Competitive salary: $123,600 - $185,400
• High autonomy with direct ownership of customer-facing systems
• Opportunity to shape AI-powered education at scale
• Fast-moving environment with short path from idea to impact
• Work alongside strategy-driven team in a category-defining company
• Remote-friendly arrangement in New York location