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Hatch

AI Engineer - AI Agents (Hybrid - New York City - United States)

New York City (Remote)$112k–$216kfulltimemidAdded today

About this role

Hatch is seeking an AI Engineer to design and build production systems powering Voice and Text AI agents that handle customer interactions across calls, SMS, and email. You'll own the full stack—from prompt engineering and tool integrations to observability and reliability—directly impacting customer revenue in a fast-moving, ownership-driven culture.

What you'll do

  • Design and own end-to-end systems for Voice AI and Text AI agents handling calls, SMS, and email conversations
  • Craft system-level prompts and develop tool-calling integrations for reliable real-world actions like booking and data lookups
  • Build LLM-as-a-judge evaluations and observability dashboards to measure agent performance and catch regressions
  • Partner with product and design to balance user needs, business goals, and technical trade-offs
  • Lead projects from specification to launch, applying engineering practices like code review, testing, CI/CD, and feature flags
  • Mentor junior engineers and foster a culture of technical excellence

What they're looking for

  • Production LLM experience (prompt engineering, function calling, agent orchestration)
  • Backend development in Elixir, Go, Python, or comparable languages
  • Full-stack capability across data models, APIs, and UI
  • Project leadership and cross-team collaboration
  • Observability and evaluation framework design
  • Clear communication with technical and non-technical stakeholders
  • Staying current with evolving AI capabilities and tools
  • Ownership mindset and bias for action

Benefits

  • Medical, vision, and dental coverage from day one
  • 15 days PTO (increasing after 2+ years) plus 12 paid holidays and one floating holiday
  • Up to 14 weeks parental leave
  • 401(k) retirement savings and employee stock purchase plan
  • Mental health support via Modern Health, monthly wellness stipend, and professional development reimbursement
  • Work from home reimbursement
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Hatch

Hatch builds integration and workflow automation solutions that help enterprise clients connect their systems through custom API implementations and middleware. The company is hiring forward-deployed engineers who implement complex integrations, own technical onboardings, and serve as the technical bridge between customers and the product team.

View all jobs at Hatch

Likely interview questions

  • Walk us through a production LLM system you've built—what were the trickiest parts of prompt engineering and evaluation, and how did you measure success?
  • Tell us about a time you led a project across multiple teams with unclear requirements—how did you move from ambiguity to shipping?
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