Pre-sales Solutions Engineer - US

About this role

Heidi, an AI healthcare platform company, seeks a Pre-sales Solutions Engineer to serve as the technical bridge between sales and customers during enterprise deal cycles. You'll lead technical discovery, design tailored solutions, and handle complex healthcare integrations including EHR systems, security reviews, and compliance requirements.

What you'll do

• Conduct deep technical and clinical workflow discovery with enterprise and mid-market prospects
• Design customized solutions aligned with Heidi's AI platform and customer healthcare workflows
• Deliver technical demos and architecture presentations to IT, InfoSec, and engineering teams
• Own technical responses for RFPs, security assessments, and compliance due diligence
• Identify and resolve technical objections that impede sales progression
• Partner with implementation teams on post-signature handoffs and provide product feedback from the field

What they're looking for

• Pre-sales solutions engineering or sales engineering experience
• EHR/EMR systems knowledge and healthcare integration standards (HL7, FHIR, APIs)
• Technical discovery and workflow analysis
• Clear communication with technical and non-technical stakeholders
• Healthcare sales cycle expertise
• RFP and security documentation handling
• Autonomous work in fast-paced startup environments
• Clinical workflow design familiarity (bonus)

Benefits

• Remote position with approximately 25-50% travel for customer engagements
• Opportunity to work with leading global health systems and NHS partnerships
• Impact on healthcare delivery through AI-driven clinician support tools
• Collaborative team of doctors, engineers, and designers
• Company-backed by nearly $100 million in funding with significant scale