TeamCity Customer Success Engineer (Post-sales) - US

About this role

As a TeamCity Customer Success Engineer, you'll serve as a key technical advisor for engineering teams, helping them optimize their use of TeamCity for CI/CD. Your role will involve managing customer relationships, addressing technical challenges, and collaborating with internal teams to enhance product development and customer satisfaction.

What you'll do

• Manage technical relationships for a portfolio of accounts
• Support customers in adopting TeamCity by guiding architecture design
• Conduct discovery calls to understand customer usage and potential issues
• Monitor customer satisfaction and account health
• Collaborate with product teams to evaluate new ideas
• Travel internationally for customer visits and conferences

What they're looking for

• Experience in technical consulting or customer success
• Hands-on knowledge of DevOps practices and tooling
• Proficiency with software development tools
• Understanding of AI/LLM applications in development
• Strong communication skills in English
• Ability to work independently across time zones
• Empathy and a consultative approach
• Organizational skills to manage escalations and priorities

Benefits

• Inclusive workplace culture
• Opportunity for professional growth
• Supportive team environment
• Exposure to cutting-edge technologies
• Flexible work arrangements
• [unknown]