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JetBrains

TeamCity Customer Success Engineer (Post-sales) - US

Marlton, New JerseyFrom $220kmidAdded 1 month ago

About this role

As a TeamCity Customer Success Engineer, you'll serve as a key technical advisor for engineering teams, helping them optimize their use of TeamCity for CI/CD. Your role will involve managing customer relationships, addressing technical challenges, and collaborating with internal teams to enhance product development and customer satisfaction.

What you'll do

  • Manage technical relationships for a portfolio of accounts
  • Support customers in adopting TeamCity by guiding architecture design
  • Conduct discovery calls to understand customer usage and potential issues
  • Monitor customer satisfaction and account health
  • Collaborate with product teams to evaluate new ideas
  • Travel internationally for customer visits and conferences

What they're looking for

  • Experience in technical consulting or customer success
  • Hands-on knowledge of DevOps practices and tooling
  • Proficiency with software development tools
  • Understanding of AI/LLM applications in development
  • Strong communication skills in English
  • Ability to work independently across time zones
  • Empathy and a consultative approach
  • Organizational skills to manage escalations and priorities

Benefits

  • Inclusive workplace culture
  • Opportunity for professional growth
  • Supportive team environment
  • Exposure to cutting-edge technologies
  • Flexible work arrangements
  • [unknown]
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JetBrains

JetBrains develops software development tools and platforms including CI/CD solutions (TeamCity), C/C++ development tools (CLion), Kotlin programming language support, and AI-native development platforms (Air). The company is hiring Customer Success Engineers to support technical adoption and optimization, and Developer Advocates to build community engagement and promote its developer tools.

Website
jetbrains.com
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Likely interview questions

  • Walk us through a time you helped a customer redesign their CI/CD architecture or resolve a significant workflow bottleneck. What was your approach?
  • How would you handle a situation where a customer's technical needs conflict with our product roadmap or capabilities?
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