modal
Customer Engineer
New York$150k–$220kfulltimemidAdded 2 days ago
About this role
Modal is seeking a Customer Engineer with expertise in AI/ML and low-level systems to enhance customer support through technical solutions. This role demands direct interaction with clients while also contributing to platform improvements and automation.
What you'll do
- Fix bugs and develop features that benefit all users
- Assist customers with debugging and optimizing workloads
- Create scalable tools and automated workflows for efficient support
- Transform customer feedback into actionable improvements
- Contribute to open-source projects and technical content
What they're looking for
- Experience in low-level infrastructure
- Proficiency in AI/ML engineering
- Strong automation mindset
- Excellent communication skills
- Knowledge of operating systems and networking
- Capability in performance profiling and distributed systems
Benefits
- Opportunity to work with industry-leading clients
- Contribute to cutting-edge AI infrastructure
- Collaborative and innovative work environment
- Potential for professional growth in engineering
- Engagement with open-source community
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