Service Reliability Engineer

About this role

OpenEye is looking for a Service Reliability Engineer to enhance system reliability and improve the software release process. The role involves collaborating with various teams to ensure stable deployments, exceptional customer experience, and monitoring of key performance metrics.

What you'll do

• Engineer solutions for system integrity and reliability
• Monitor and improve system metrics
• Implement and enhance monitoring and observability systems
• Participate in incident response and post-release analysis
• Collaborate with teams on reliability and quality initiatives
• Champion customer experience in all operational efforts

What they're looking for

• Experience with cloud environments (AWS preferred)
• Proficiency in CI/CD technologies
• Knowledge of scripting languages and/or Java/C#/C++
• Understanding of TCP/IP and development practices
• Familiarity with service monitoring tools
• Agile methodologies and project management tools knowledge
• Strong critical thinking and problem-solving skills
• Excellent communication and teamwork abilities

Benefits

• Salary range of $80,000 - $110,000 with annual bonus eligibility
• Discounted company stock purchase options
• Casual dress code
• Medical, dental, vision & prescription benefits from day 1
• Up to $5,000 annual company match for 401k
• Company paid disability and life insurance