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Outset Medical

Field Service Engineer II (Dubuque, IA)

Dubuque IAmidAdded today

About this role

Outset Medical seeks a Field Service Engineer II to install, maintain, and repair the Tablo Hemodialysis System at customer and patient locations across the US. This role combines hands-on technical troubleshooting with customer support and cross-functional collaboration to ensure optimal system performance and drive continuous product improvement.

What you'll do

  • Install, troubleshoot, and repair Tablo Dialysis Systems at customer facilities and patient homes
  • Perform preventative maintenance including calibrations, hardware/software upgrades, and system verification
  • Provide first and second-level technical support, including after-hours and weekend coverage
  • Document service activities, manage spare parts inventory, and track failures in ERP systems
  • Serve as technical subject matter expert, supporting internal teams and external stakeholders
  • Provide feedback to R&D on system performance, serviceability, and customer insights

What they're looking for

  • Electronic, mechanical, and fluidics component knowledge
  • Field service and troubleshooting expertise
  • Schematic diagram and flowchart interpretation
  • ERP database and software proficiency (Excel, Word, Outlook, PowerPoint)
  • Communication and customer interaction skills
  • Self-directed problem-solving and multitasking
  • Valid driver's license with good driving record
  • Physical capability to lift up to 75 pounds regularly
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Outset Medical

Outset Medical develops the Tablo Dialysis System, an innovative medical device for dialysis treatment. The company is hiring Field Service Engineers to install, maintain, troubleshoot, and repair these systems while collaborating with clinical staff and healthcare professionals across multiple regions.

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Likely interview questions

  • Walk us through your experience troubleshooting complex medical or industrial equipment—what was the most challenging issue you've diagnosed and resolved?
  • Describe a time you had to provide technical support to a non-technical customer; how did you communicate complex concepts?
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