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Outset Medical

Field Service Engineer II (Longview, TX)

Longview, TXmidAdded today

About this role

Outset Medical seeks an experienced Field Service Engineer II to install, maintain, and repair the Tablo Hemodialysis System at customer and patient sites across the United States. This role combines hands-on technical expertise with customer support, requiring deep product knowledge and collaboration with cross-functional teams to drive continuous improvement.

What you'll do

  • Install, troubleshoot, and repair Tablo Dialysis Systems at customer facilities and patient homes
  • Perform preventative maintenance including calibrations, hardware/software upgrades, and system verification
  • Provide first and second-level technical support, including after-hours and weekend coverage
  • Document service activities and manage spare parts inventory in the ERP system
  • Serve as subject matter expert on Tablo product for internal and external stakeholders
  • Provide feedback to R&D on performance, serviceability, and customer needs

What they're looking for

  • Field service and troubleshooting experience (5+ years)
  • Knowledge of electronic, mechanical, and fluidics components
  • Ability to read and interpret electronic and fluidics schematics
  • ERP database and software proficiency (Excel, Word, Outlook, Power Point)
  • Customer communication and interpersonal skills
  • Physical capability to lift up to 75 pounds and perform varied physical tasks
  • Self-management and multi-tasking ability
  • Valid driver's license with good driving record
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Outset Medical

Outset Medical develops the Tablo Dialysis System, an innovative medical device for dialysis treatment. The company is hiring Field Service Engineers to install, maintain, troubleshoot, and repair these systems while collaborating with clinical staff and healthcare professionals across multiple regions.

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Likely interview questions

  • Tell us about your most complex field service repair or troubleshooting experience and how you approached it.
  • How have you handled a situation where a customer was frustrated with equipment downtime, and what was the outcome?
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