Plain
Solutions Engineer
San Francisco office$175k–$200kfulltimemidAdded 1 month ago
About this role
Plain is seeking a Solutions Engineer to support their sales team and act as a technical advisor during the sales process. The role involves guiding customers through evaluations, enhancing customer relationships, and influencing product development based on technical feedback.
What you'll do
- Drive technical evaluations and lead POCs
- Collaborate closely with sales and customer success teams
- Educate clients on product capabilities and use cases
- Gather technical feedback to influence product roadmap
- Serve as the primary technical contact during sales cycles
What they're looking for
- 4+ years in solutions or sales engineering
- Understanding of SaaS products and APIs
- Strong communication skills for technical and non-technical audiences
- Ability to solve complex customer issues
- Experience in pre-sales and post-sales support
- Technical proficiency in SQL and webhooks
- Creative problem-solving abilities
Benefits
- Hybrid work model with 3 days in the SF office
- Opportunity to shape a new function in the company
- Visible impact in a small team environment
- Work with cutting-edge technology in an AI-native space
- Collaborate with forward-thinking companies
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Plain
Plain builds an innovative B2B platform designed to streamline customer support and sales processes. The company is hiring Solutions Engineers and Support Engineers to provide technical expertise, guide customer evaluations, and drive product development through direct customer feedback.
- Website
- plain.com
Likely interview questions
- Walk us through a complex POC you've led where you had to troubleshoot integrations or API issues yourself. How did you handle it, and what was the outcome?
- Tell us about a time you identified a product gap or feature request from a prospect evaluation that influenced your company's roadmap. How did you communicate it?