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Podium

Technical Support Engineer

Lehi, UtahmidAdded today

About this role

Podium seeks a Technical Support Engineer to serve as the product expert and voice of the customer, troubleshooting issues, pushing bug fixes, and collaborating across engineering and customer-facing teams. You'll bridge technical support and product development, handling escalations and driving process improvements for AI-powered local business solutions.

What you'll do

  • Troubleshoot and resolve product bugs using AI tools to create and merge pull requests
  • Escalate and vet customer product issues, determining legitimacy and priority
  • Develop feedback loops and documentation systems in collaboration with Product teams
  • Serve as Voice of the Customer by synthesizing qualitative and quantitative data for cross-functional teams
  • Maintain communication with Customer Success and Product teams on issue resolution and SLAs
  • Participate in customer meetings and ad-hoc initiatives to enhance customer experience

What they're looking for

  • Technical troubleshooting and debugging
  • Web technologies (APIs, JSON, web services)
  • Scripting or debugging tools proficiency
  • Customer issue triage and escalation management
  • Data-driven problem solving and analytics
  • Process improvement and workflow optimization
  • AI tools and agent platform experience
  • Cross-functional collaboration and communication

Benefits

  • Medical, dental, and vision coverage
  • 401(k) plan
  • Paid parental leave and fertility benefits
  • Generous vacation plus three 4-day summer holiday weekends
  • Life insurance and disability coverage
  • On-site HQ gym and subsidized childcare center
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Podium

Podium builds an AI agent platform that enhances communication for local businesses. The company is hiring for data infrastructure and software engineering roles, including internships, to develop analytics systems and production features.

Website
podium.com
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Likely interview questions

  • Tell us about a time you identified and resolved a complex technical issue—walk us through your troubleshooting process.
  • How would you approach triaging conflicting priorities between a major customer escalation and product feedback gathering?
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