IT Operations Engineer, End User Computing

About this role

Point72 is seeking an IT Operations Engineer specializing in End User Computing to enhance their IT infrastructure and support services. The role involves delivering top-tier technology services, troubleshooting issues, and automating operational tasks while providing an engaging environment that fosters professional development.

What you'll do

• Lead delivery of end-user technology services
• Provide hands-on support for various devices and tools
• Troubleshoot complex hardware and software issues
• Develop training and documentation resources
• Automate operational tasks to improve efficiency
• Manage technology projects and service levels with vendors

What they're looking for

• Client service and desktop support expertise
• Experience with video conferencing and mobile devices
• Scripting skills in PowerShell and Splunk
• Ability to troubleshoot complex issues
• Knowledge of incident tracking systems
• Strong communication and client service skills
• Flexibility for on-call support and travel
• Commitment to ethical standards

Benefits

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups
• Mental and physical wellness programs
• Tuition assistance and 401(k) match