Customer Success Engineer/Devops

About this role

Postman is seeking a Customer Success Engineer (CSE) to join their expanding team, focusing on delivering scalable technical solutions for enterprise customers. This role involves collaborating with Customer Success Managers to address challenges in API implementation while creating reusable assets that enhance overall customer success.

What you'll do

• Unblock customers with setup issues and architectural challenges
• Translate business objectives into technical implementation paths
• Build reusable technical guides and collateral
• Document customer challenges to inform product development
• Design pragmatic solutions for functionality gaps

What they're looking for

• 6-8+ years in a technical customer-facing role
• Strong foundation in Computer Science or Engineering
• Experience with JavaScript, Node.js, or TypeScript
• Deep understanding of APIs and DevOps practices
• Ability to deliver working solutions quickly
• Experience creating scalable technical collateral
• Familiarity with developer tools like GitHub and AWS
• Understanding of enterprise software development processes

Benefits

• Competitive salary ranging from $150,000 to $200,000
• Equity package
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