Postman
Customer Success Engineer/Devops
About this role
Postman is seeking a Customer Success Engineer (CSE) to join their expanding team, focusing on delivering scalable technical solutions for enterprise customers. This role involves collaborating with Customer Success Managers to address challenges in API implementation while creating reusable assets that enhance overall customer success.
What you'll do
- Unblock customers with setup issues and architectural challenges
- Translate business objectives into technical implementation paths
- Build reusable technical guides and collateral
- Document customer challenges to inform product development
- Design pragmatic solutions for functionality gaps
What they're looking for
- 6-8+ years in a technical customer-facing role
- Strong foundation in Computer Science or Engineering
- Experience with JavaScript, Node.js, or TypeScript
- Deep understanding of APIs and DevOps practices
- Ability to deliver working solutions quickly
- Experience creating scalable technical collateral
- Familiarity with developer tools like GitHub and AWS
- Understanding of enterprise software development processes
Benefits
- Competitive salary ranging from $150,000 to $200,000
- Equity package
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Postman
Postman provides an API platform that helps customers adopt API-first development practices and execute API workflows in the cloud. The company is hiring Enterprise and Corporate Solutions Engineers to support customer adoption, as well as Backend Engineers and Customer Success Engineers to build and scale its platform infrastructure.
View all jobs at PostmanLikely interview questions
- Walk us through a complex customer technical challenge you solved. How did you turn that one-off solution into something reusable for other customers?
- Tell us about your experience with APIs and modern DevOps practices. How have you guided customers through API integration or deployment challenges?