Director of Operations

Our Mission

Prose is truly custom hair and skin care made-to-order—just for you. Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results.

At the heart of Prose’s success is Singular, its proprietary AI-powered beauty-tech platform, which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment.

We’re a company that wants to change beauty practices, so we’re changing the way beauty companies practice. As a certified B Corporation, a Public Benefit Corporation and Climate Neutral, we’re proving that good business is always sustainable. With Prose, there’s nothing sacrificed to bring you great products—not trees, materials, wages, or performance.

Prose & Singular in Numbers

• Founded in 2017, with hubs in Paris, New York, and Los Angeles

• 10M+ consultations completed

• 2M customers and 350K active subscribers

• 21M custom products made, with 1M+ unique formulas

• 350+ team members across disciplines

• $600M+ in lifetime sales, with $165M+ revenue in 2024

• Profitable since 2024

Discover our Company Culture on Welcome to the Jungle here

Discover our Company Mission & Vision in video here

Position Summary

Directs, manages, and optimizes the facility's overall operations and financial performance (P&L). Sets policies and procedures that guide plant operations' productivity, quality, and cost efficiency that is consistent with Prose operational strategy. Systematically collects operational metrics to analyze productivity and set performance targets to meet revenue and cost goals. Supports the development and deployment of manufacturing practices focused on quality and continuous improvement. Ensures robust plant safety and security inspections, auditing, and training procedures are implemented to meet OSHA, FDA cGMP [ISO27716] and other required regulations. Oversees multi-functional plant teams including, engineering, warehousing, quality assurance, and human resources. Requires a bachelor's degree in engineering, finance or equivalent.

Key Responsibilities

Operational Leadership

• Oversee all operational aspects of the manufacturing facility, including production, quality control, supply chain management, and logistics.

• Develop and implement operational strategies to achieve the company’s goals and objectives.

Production Management

• Ensure production schedules are met while maintaining high standards of product quality and safety.

• Optimize manufacturing processes to improve efficiency, reduce costs, and enhance product quality.

Quality Assurance

• Implement and maintain quality control systems to ensure products meet regulatory ISO27716 and customer standards.

• Work closely with the quality assurance and cross functional teams to address any quality issues and implement corrective actions.

Supply Chain & Inventory Management

• Work with cross functional partners to ensure supply availability and inventory accuracy at NY site to achieve production attainment.

Team Leadership & Development

• Lead, mentor, and develop a high-performing operations team, fostering a culture of continuous improvement and accountability.

• Conduct performance evaluations, provide feedback, and identify training needs.

Budgeting & Financial Management

• Collaborate with Operational leadership and finance to develop and manage the operations budget, ensuring cost control and efficient allocation of resources.

• Monitor financial performance and implement measures to achieve financial targets.

Compliance & Safety

• Ensure compliance with all relevant health, safety, and environmental regulations.

• Promote a safe working environment and implement safety protocols and training programs.

Continuous Improvement

• Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.

• Implement Lean, Six Sigma, or other process improvement methodologies as appropriate.

Culture

Foster an environment consistent with Prose core values and culture that drives our company’s success. Our values are “Humanity always, Connected Collaboration, Intentional Inclusivity and Driven Together”

Key Qualifications

Education: Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field. Master’s degree preferred.

Experience: Minimum of 7-10 years of experience in operations management, preferably within the beauty or personal care manufacturing industry.

Skills

• Prior site management experience.

• Strong leadership, team management and communication skills.

• Excellent problem-solving and decision-making abilities.

• Proven experience with regulatory and safety compliance, cGMP, process optimization and continuous improvement.

• Solid understanding of manufacturing and fulfillment operations, quality & supply chain management and inventory control.

• Proficient in using ERP and Order Management systems and other relevant software.

• Strong financial acumen and budget management skills.

• Active, daily use of AI tools in your current workflow — for analysis, reporting, research, or creative thinking. We’re looking for someone who already treats AI as a work tool, not someone willing to learn it someday.

• Knowledge of regulatory standards and compliance requirements in the beauty industry.

Perks & Benefits

Prose fosters inclusivity, learning, and diversity within our teams and workplace. Just as we celebrate unique beauty, every team member is encouraged to show up as their full self. In addition to creating an environment where all individuals feel welcome, we offer benefits that include:

• A competitive and flexible PTO policy

• Competitive compensation package

• Company sponsored health care plan (medical, dental and vision plans)

• 401k + matching

• FSA and commuter benefits

• Snacks and weekly lunch

In the New York Area, the anticipated base salary range for this role is $180,000 to $200,000 annually (+10% discretionary bonus and equity). Actual compensation will be commensurate with experience, qualifications, knowledge, and skills. This role will be an onsite position based out of our Sunset Park, Brooklyn office and the expectation is that this person will be in the office 5 days per week.

Prose Values

Intentional Inclusivity

• We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community.

• We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one another’s perspective. It’s a key ingredient to our innovation.

Connected Collaboration

• Our strength as a group will outlast our efforts as individual contributors. With offices across countries, staying inventive and agile deepens our clear vision and consistent communication.

• We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.

Driven, Together

• We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead.

• We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth, making space for new ideas to emerge.

Humanity Always

• We assume good intentions in every interaction, keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious benevolence, authenticity and fellowship.

• We operate with the intention of preserving resources, creating an environment we can all live in – for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.