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Everpure

Designated Services Engineer, Portworx (Working Shift: 8:00 AM - 5:00 PM EST)

Remote, United States (Remote)From $183kmidAdded 1 week ago

About this role

As a Technical Services Engineer for Portworx, you'll be the bridge between customers and the Portworx platform, diagnosing and resolving complex cloud-native infrastructure issues across Kubernetes and major cloud providers. You'll drive proactive problem-solving, manage customer support cases through their full lifecycle, and contribute knowledge that strengthens the entire support organization.

What you'll do

  • Diagnose and resolve complex technical issues across Kubernetes, OpenShift, and cloud infrastructure to ensure high availability
  • Analyze system logs and telemetry to reproduce issues and partner with Engineering on long-term solutions
  • Manage full lifecycle of technical support cases during critical production phases and proof-of-concepts
  • Provide expert guidance during customer escalations and maintain satisfaction levels
  • Create documentation and knowledge base articles to improve incident response processes
  • Participate in shift rotations and on-call schedules to support global customers

What they're looking for

  • Kubernetes and container orchestration (OpenShift, VMware Tanzu)
  • Cloud infrastructure (AWS, Azure, IBM Cloud)
  • Troubleshooting and debugging complex software stacks
  • Technical problem-solving and root cause analysis
  • Clear technical communication with internal and external stakeholders
  • System log analysis and telemetry interpretation
  • Customer-facing technical support experience
  • SRE or operations background

Benefits

  • Incentive pay eligibility
  • Equity opportunities
  • Remote work across multiple western US states
  • Opportunity to work on data storage innovation
  • Collaboration with engineering and product teams
  • Global customer base and diverse technical challenges
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Everpure

Everpure builds cloud-native storage and data infrastructure solutions, including Kubernetes platforms and enterprise SSD products for mission-critical environments. The company is hiring technical support engineers, validation engineers, and solutions specialists to diagnose complex infrastructure issues, qualify storage hardware, and deliver customer support across cloud and storage technologies.

Website
everpure.com
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