Everpure
Technical Services Engineer, FlashArray (Shift: 7:00 AM to 4:00 PM Eastern Time)
About this role
Pure Storage seeks a Technical Services Engineer to support FlashArray customers on a 24x7 support team in Raleigh, NC. You'll diagnose and resolve complex storage infrastructure issues across multi-platform enterprise environments while mentoring junior engineers and driving customer satisfaction.
What you'll do
- Own and resolve customer issues end-to-end across all severity levels with professional communication
- Troubleshoot complex technical problems involving FlashArray, storage, networking, and multi-platform environments
- Lead customer calls including escalations and advocate for customer needs with internal teams
- Create and maintain knowledge base articles and FAQ documentation
- Mentor junior support engineers on issue resolution and customer management best practices
What they're looking for
- Enterprise-level technical support and troubleshooting
- Storage, networking, replication, performance, and capacity diagnostics
- Linux, Windows, VMware operating systems
- Storage Area Networks (SANs), LANs, and WANs
- Multi-platform enterprise environment experience
- Customer service and communication under pressure
- Complex issue diagnosis and root cause analysis
- Project and case management
Benefits
- Fortune's Best Workplaces in Technology recognition
- Flexible time off
- Wellness resources
- Company-sponsored team events
- Growth and development opportunities
- Collaborative team environment
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Everpure
Everpure builds cloud-native storage and data infrastructure solutions, including Kubernetes platforms and enterprise SSD products for mission-critical environments. The company is hiring technical support engineers, validation engineers, and solutions specialists to diagnose complex infrastructure issues, qualify storage hardware, and deliver customer support across cloud and storage technologies.
- Website
- everpure.com
Likely interview questions
- Walk us through a complex technical issue you resolved in a previous support role—what was your troubleshooting approach and how did you communicate with the customer?
- Describe your experience troubleshooting storage-related problems across different operating systems and networking environments.