Skip to main content

Render

Customer Engineer

Remote: United States (Remote)$156k–$191kfulltimemidAdded today

About this role

Render seeks a Customer Engineer to launch and scale its first programmatic customer success motion for high-growth accounts and startups. You'll blend scaled digital engagement—webinars, in-app flows, and targeted outreach—with building reusable tools and content that empower both customers and the broader Field Engineering team.

What you'll do

  • Partner with Scaled Account Managers to convert usage signals (bandwidth, egress patterns) into expansion and churn-prevention plays and AM talking points
  • Operate startup program onboarding flows, checklists, and activation follow-up sequences via Intercom and in-product guidance
  • Collaborate with Support Engineering to identify recurring customer friction points and scale solutions through content and programs
  • Build and iterate scaled-engagement toolkit components: in-app triggers, pricing calculators, POC templates, and technical enablement
  • Execute scaled customer programs including webinars, Slack community engagement, and cohort-based outreach campaigns
  • Maintain data hygiene for activity tracking and feature requests to inform Field Engineering and Product decisions

What they're looking for

  • Cloud infrastructure fundamentals (containers, deploys, autoscaling, networking, CI/CD)
  • Postgres and database migration patterns (Heroku, AWS RDS)
  • Strong written communication and technical content creation
  • One-to-many program execution and systems thinking
  • AI/LLM application development knowledge and daily AI tool fluency
  • Intercom, in-app messaging, and customer engagement platform experience
  • Customer-facing technical troubleshooting and advisory skills
  • Data analysis and customer signal interpretation
Apply with Autofill

Opens the application — the Jobs AI extension fills it for you. Set up autofill

Opens the official application on the employer’s site. No login required.

Render

Render builds a modern cloud platform designed for AI-native applications, providing developers with managed infrastructure and deployment capabilities without requiring extensive infrastructure expertise. The company is hiring Solutions Engineers for pre-sales and technical support, and Software Engineers across multiple levels to develop core platform infrastructure, compute systems, and internal developer tools.

View all jobs at Render

Likely interview questions

  • Walk us through an example of a high-volume customer program you've run independently—how did you measure success and what would you do differently?
  • Describe your experience with one-to-many customer engagement versus traditional one-to-one support; how do you think about scaling technical advice without losing quality?
Unlock all 7 questions free — and practice them live →