Sierra
Software Engineer, Intelligence
About this role
Sierra is looking for a Software Engineer to enhance their AI platform by developing systems to analyze and improve customer interactions. This role requires strong engineering skills and a passion for AI, focusing on creating data-driven insights to boost agent performance.
What you'll do
- Build the Intelligence layer at Sierra
- Analyze and explore large-scale conversational data
- Design systems for measuring agent quality
- Develop retrieval and ranking systems to enhance effectiveness
- Facilitate evaluation and experimentation for continuous improvement
What they're looking for
- Strong software engineering fundamentals
- Experience in data systems and analytics
- Machine learning product development
- 4+ years of building production systems
- High motivation in fast-paced environments
- Degree in Computer Science or related field
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits
- Life insurance and disability benefits
- Retirement plan based on employment location
- Parental leave
- Fertility and family building benefits
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Sierra
Sierra builds production-grade AI agents for enterprise clients in insurance, financial services, and other industries, enabling companies to automate complex business processes and enhance customer experiences. The company is hiring Software Engineers to design and deploy mission-critical AI systems, develop platform infrastructure, and work directly with enterprise customers on agent development and optimization.
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