Software Engineer, Intelligence

About this role

Sierra is looking for a Software Engineer to enhance their AI platform by developing systems to analyze and improve customer interactions. This role requires strong engineering skills and a passion for AI, focusing on creating data-driven insights to boost agent performance.

What you'll do

• Build the Intelligence layer at Sierra
• Analyze and explore large-scale conversational data
• Design systems for measuring agent quality
• Develop retrieval and ranking systems to enhance effectiveness
• Facilitate evaluation and experimentation for continuous improvement

What they're looking for

• Strong software engineering fundamentals
• Experience in data systems and analytics
• Machine learning product development
• 4+ years of building production systems
• High motivation in fast-paced environments
• Degree in Computer Science or related field

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits
• Life insurance and disability benefits
• Retirement plan based on employment location
• Parental leave
• Fertility and family building benefits