Support Engineer

About this role

The Support Engineer role at SingleStore involves providing technical support to enterprise customers, focusing on resolving complex database issues related to SQL and Linux configurations. This position requires a strong background in customer-facing support, database management, and collaborative problem-solving across various technical teams.

What you'll do

• Offer email and live technical support for complex issues.
• Diagnose product issues and submit bug reports or feature requests.
• Collaborate with developers and account managers on customer issues.
• Enhance Support and Engineering processes with improved tools and documentation.
• Ensure positive customer support experiences.

What they're looking for

• 4+ years in customer-facing technical support
• Experience with MySQL and SQL optimization
• Sysadmin skills, particularly with Linux
• Familiarity with Kubernetes
• Scripting knowledge in Python, Bash, or Go
• Understanding of distributed systems and cloud platforms
• Strong communication skills in English

Benefits

• 4-day workweek with Thursday to Sunday shifts
• Participation in on-call rotation
• Opportunities for continuous learning
• Collaboration with multiple departments
• Diversity and inclusion commitment