Customer Experience Engineer

About this role

Bolt.new is seeking a Customer Experience Engineer to enhance user interactions and resolve technical issues related to their innovative software solutions. This remote role involves collaborating with various teams to advocate for customer needs while creating resources to empower users.

What you'll do

• Troubleshoot technical issues via email, chat, and video calls
• Act as an ambassador across social media and live events
• Report product gaps and bugs to Product and Engineering teams
• Develop self-serve resources and documentation
• Collaborate with internal teams to preemptively resolve issues
• Assist in QA testing before releases

What they're looking for

• Experience with front-end technologies (Vite, React, JavaScript)
• Knowledge of databases and API integrations
• Proficient with Chrome DevTools
• Strong written communication skills
• Customer-first mindset
• Ability to translate technical jargon to users
• Familiarity with prompt engineering for AI
• Fast learning ability in a dynamic environment

Benefits

• Fully remote work environment
• Opportunity to work with innovative technology
• Collaborative and supportive team culture
• Flexibility in work hours within specified time zones
• [unknown]