Technical Support Engineer (Remote/West Coast)

About this role

Tenable is seeking a Technical Support Engineer to join their remote team on the West Coast, where you'll be instrumental in providing exceptional support for cybersecurity solutions. You'll troubleshoot technical issues, analyze vulnerabilities, and enhance customer experience in a collaborative environment.

What you'll do

• Solve customer technical inquiries and ensure timely resolutions.
• Utilize remote troubleshooting techniques to address issues.
• Analyze vulnerability scans and provide actionable insights.
• Recreate software issues for engineering assessment.
• Gather customer feedback for product improvement.
• Maintain knowledge of Tenable products and security best practices.

What they're looking for

• Bachelor's degree in a technical field or equivalent experience.
• 2+ years in networking, Linux/Unix, and Windows administration.
• Technical support experience with enterprise clients.
• Interest in AI and Large Language Models.
• Analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with vulnerability management tools.

Benefits

• Remote work flexibility.
• Career advancement opportunities.
• Supportive company culture.
• Work with talented industry professionals.
• Opportunities for professional development.
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